Privacy Policy

Effective Date: April 2, 2026

Soulio ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and share information when you use the Soulio mobile application and related services (the "Service").

By downloading or using Soulio, you agree to the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with the Service.

a) Information You Provide

• Account information when you sign in via Apple, Google, or Facebook (such as name, email address, or profile identifier)
• Birth-related information (such as date, time, and place of birth) used for astrology chart calculations
• Content you input, including messages, questions, or emotional reflections shared with AI features
• Feedback, survey responses, or customer support inquiries

b) Automatically Collected Information

• Device type and model
• Operating system and version
• App version
• Unique device identifiers
• IP address
• Language and time zone
• Network type (Wi-Fi or mobile data)
• Usage data (such as feature interactions and session duration)
• Crash logs and performance diagnostics

We only collect data necessary to operate and improve the Service.

2. How We Use Your Information

• Provide astrology-based calculations (such as natal charts and interpretations)
• Generate AI-driven emotional insights, guidance, and conversational responses
• Personalize your experience based on your inputs and preferences
• Improve AI performance and service quality
• Provide customer support
• Send important service-related notifications
• Maintain security and prevent fraud
• Comply with legal obligations

We do not sell your personal data.

3. AI Processing and Emotional Insights

• Your inputs (such as messages or birth data) are processed to provide relevant insights and interactions
• AI-generated content is for informational and entertainment purposes only and should not be considered professional, medical, or psychological advice
• We do not use your personal conversations to identify you individually outside of providing the Service
• We do not use your content for unrelated advertising purposes

We take reasonable steps to process your data securely.

4. Sharing of Information

• With trusted service providers (such as cloud hosting, authentication, and analytics providers)
• To comply with legal obligations or lawful requests
• To protect our rights, users, or prevent fraud and abuse
• In connection with a merger, acquisition, or business transfer

We may also share aggregated or anonymized data that cannot identify you.

5. Third-Party Login

If you choose to sign in using Apple, Google, or Facebook, we may receive limited profile information from these providers as permitted by your authorization settings.

We do not control how these third-party platforms handle your data. Please review their privacy policies for more information.

6. Children's Privacy

The Service is not intended for children under 13 (or the minimum age in your jurisdiction).

We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide and maintain the Service
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data

To exercise your rights, please contact us at:

awaredotdot@126.com

9. Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no system can guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the app.

Your continued use of the Service after updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

awaredotdot@126.com